CUSTOMER SERVICE COUNTS
March 12, 2021
Customer service counts. When you search for a car wreck lawyer, it is important to choose a car accident firm that not only fights to get you the maximum compensation for your injuries, but also provides you with superior customer service. Getting hurt in a car wreck is stressful enough. You don't want a lawyer that stresses you out more! The importance your chosen attorney puts on effectively, candidly, and regularly communicating with you, can make all the difference in your experience. We know you are stressed and inconvenienced. We are here to help.
Like we said previously, getting injured in an automobile accident is a very stressful thing. The car accident lawyers, and staff, at the Law offices of Jeff Martin understand that. Life has been particularly stressful the last couple of years. we value and appreciate your business and the trust you have put into us to handle your injury case. Our goal is to get you through the process, and reduce your stress and anxiety along the way, by daily demonstrating that appreciation
We start with effective communication with our clients. One complaint you often hear people having about attorneys is they never return calls and or they never speak with your clients. WE LOVE TALKING TO OUR CLIENTS! Our policy is to return calls within 24 hours. We understand speaking with your attorneys office is important to you. It's important to us as your lawyers!
Often in the course of a conversation we are able to learn new information that is helpful to your case. Also we may discover additional legal issues you may face or find that you have another matter with which we can assist you. Bottom line it's good practice to regularly speak with clients. Hopefully, the regular communication with your attorney's office will relieve some of the anxiety being injured often causes. By communicating with you regularly, you will know our team is working hard to get you all the compensation you deserve.
Another important factor in choosing a car wreck lawyer is candor in communication. That means we're going to tell you the truth and we're going be realistic with you about what to expect. That's part of our obligation to represent you properly, and effectively. Sometimes, this means we, as your lawyers, may have to have difficult conversations with you, but we are always going to be honest. Unlike like some other firms, we are not going to blow smoke at you, or make you outrageous promises just to get your case. Also, we are not going to just tell you what you want to hear, so we can rush you off the phone quickly. In today's world, people are constantly bombarded with information, and someone, for some reason, usually is trying to manipulate that information. We don't do that. We don't practice law that way. Never have. Never will. You'll always get straight answers from the attorneys working on your bodily injury case.
Being available to our clients is important to us. Our car accident lawyers return calls on the weekends and after hours. We understand that life doesn't just happen between eight and five each day. Sometimes you need to speak with your law office after hours, or on weekends. We get that. We do our best to answer your questions and concerns as quickly as possible.
In fact, our availability, and responsiveness to our clients, are part of the reasons the law offices of Jeff Martin enjoy such a strong repeat and referral business. Many of our clients have used us multiple times. Many more regularly refer friends, and family members to us. having a client recommend us to a relative or friend is the highest honor we can think of! We greatly appreciate and are humbled by the confidence former clients show in us. It's one of the things we are most proud of.
Consistent, timely, straight forward Communication are. extremely important factors when choosing a car accident lawyer. Our superior customer service set us apart from most law firms. Where is the opportunity to represent you and you'll see for yourself. Clients are our top priority,, and we are dedicated to working hard to get you paid and get you taken care of.